Cookie policy

Your trust, privacy and data are important to us and we are committed to being transparent about our data practices and how we use and protect your data. Please note that the use of the Centrica Business Solutions website are also subject to the Centrica Business Solutions Privacy Policy. 

This notice provides more detail about the cookies and tracking technologies we use and should be read in conjunction with the information in our cookie preference centre where you can adjust your cookie settings.

Like most companies, we use cookies, pixels, and other similar technologies, to improve our website.

We will only use these for non-essential purposes with your consent, which you can give by clicking "Accept All Cookies". You can also provide your consent to the use of specific cookies by clicking “Manage My Preferences”. Your consent to the use of cookies will last for 12 months unless you disable them. After 12 months, we will prompt you to refresh your consent and review your cookie settings the next time you visit our Websites. You can withdraw consent at any time, and you can adjust the cookies you want to receive by opting in or out in “Manage My Preferences”.

Alternatively, you can manage your cookie settings by clicking on “Cookie Settings” at the bottom of our home page. You can click on the different category headings to find out more and make your selection. However, blocking some types of cookies may impact your experience of the use of the Website and the services we are able to offer.

What are cookies?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. By way of example, providing access to this Cookie Notice in itself relies on the use of a cookie.

Cookies can be categorised in a number of different ways:

• Session cookies are stored in your device’s temporary memory (not your hard drive) while you’re browsing a website. Usually, these cookies are deleted when you close the browser and so session cookies remain active only until you leave a site.
• Persistent cookies remain stored on your hard drive, persisting from session to session until you delete them, or they reach a set expiration date. Persistent cookies can store information such as encrypted log-in details, bookmarks, and preferred settings and themes - resulting in a faster and smoother web journey.

Who can set cookies on our website?

Each type of cookie can be set and controlled by the operator of the website which the user is browsing, in this instance, Centrica Business Solution (known as a 'first party' cookie) or a third party such as Facebook, for example, to display advertisements and social sharing features, (known as a 'third party' cookie).

What kind of cookies do we use on our Websites?

We use cookies for a number of different purposes on our website. Certain cookies are essential in order for you to use our Websites. Other cookies are non-essential and are usually supplied by our business partners to help us to provide content and advertising that’s interesting and relevant to you. We also use some non-essential cookies for analytical purposes which you can opt out of at any time. 

These cookies are necessary for the normal functioning of the website and cannot be opted out of or blocked. These cookies allow you to: contact us via our forms.

1. Strictly necessary cookies

Strictly necessary cookies are essential to enable you to navigate around our Websites and use its features. These enable the Websites to provide a safe environment and deliver basic functionalities. They may be set by us or by third-party providers whose services we have added to our pages. These cookies are necessary for the normal functioning of the website and cannot be opted out of or blocked.

2. First Party Analytical Cookies

First party analytical cookies allow us to track visitor behaviour on our Website. They are used to measure and improve the performance of our Website and to make sure that the website works as it should for users. They help us to know which pages are the most and least popular and see how visitors move around the Website. None of this information can be used to identify you; it is all aggregated and, therefore, completely anonymised.  If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor and optimise its performance.

3. Performance Cookies

Performance cookies collect information about how you use our Website. They allow us to collect and manage traffic data on our Website. These cookies gather information about how our sites are used, including which pages visitors go to most often They allow us to personalise and test pages, layouts and designs for specific groups of users and, in some cases, might be able to track individual journeys so we can closely see how the website is being used, where we can improve it and if our improvements are easy to use. We use performance & analytics cookies to help us improve our Websites and online services. These cookies are anonymous and aggregated – they don't collect information that identifies a visitor. These cookies are used to:

• Provide statistics on website usage
• Help us improve the website by identifying patterns and errors
• Set video streaming speeds that are compatible with your browser

4. Functionality Cookies

Functionality cookies allow our Websites to remember choices you have made and help to provide an enhanced, more personal experience on our Website and App. These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these features on our website may not function properly. Here are some examples of how we use these cookies:

• Allow a visitor to watch a video
• Allow a visitor to share content on our Websites and social networks

5. Marketing Cookies

Marketing cookies are used by us and our trusted third-party advertisers to help us compile web statistics on an advertising campaign, or to determine how to serve the most relevant ads to the right audience. These cookies may be set through our Website by our advertising partners. They may be used by those companies to track conversions, build a profile of your interests and show you relevant adverts on other sites. We enter into robust contracts with such third party advertisers to ensure that they are also committed to keeping your data secure. These cookies are used to:

• Help measure the effectiveness of an advertising campaign
• Limit the number of times you see an advertisement
• Determine the most relevant ads to show you, for products and services

If you do not allow these cookies, you will experience less targeted advertising. A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at http://www.youronlinechoices.eu/

6. Social Media Cookies

Social media cookies are set by a range of social media services that we have added to the Website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

How to manage your cookies 

Centrica Business Solution will not place any cookies on your device without your consent except for those classed as strictly necessary or First Party Analytical Cookies.

You can always disable cookies through your browser settings; the Help function within your browser should tell you how. If you delete cookies relating to our Websites, we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In addition, you can delete cookies that have already been set.

For more information about how to disable cookies in your browser please visit the All About Cookies website.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Centrica Business Solution uses Google Analytics to collect information about how visitors use our Websites. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google Analytics across all Websites and the App please visit: https://tools.google.com/dlpage/gaoptout

Revisions to this Cookie Notice

Centrica Business Solution may revise this Cookie Notice from time to time. Any significant changes to this Cookie Notice will be posted here so you should periodically check this page to review the most recent and up-to-date Cookie Notice. You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer, Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.